Crisis Communications

Think it doesn’t matter who delivers your company’s message during a crisis? Think again. Do you recall BP’s spokesperson saying that he’d like his life back while the people of New Orleans

First, let me say that I feel great sorrow and sympathy for the families of everyone involved in the tragic events in Tucson, Arizona. But my personal feelings are separate from my

If you subscribe to Netflix, no doubt you received an email from Reed Hastings, CEO and Co-Founder of Netflix. The subject line was “An Explanation and Some Reflections.” It should have been

Dear Chris Brown, You are in desperate need of Media Training AND a reality check. Fact: You pleaded guilty to assaulting Rihanna in February 2009. Fact: A restraining order was issued against