Crisis Communications



Choosing a Media Spokesperson

Think it doesn’t matter who delivers your company’s message during a crisis? Think again. Do you recall BP’s spokesperson saying that he’d like his life back while the people of New Orleans

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Crisis Comms in Tucson

First, let me say that I feel great sorrow and sympathy for the families of everyone involved in the tragic events in Tucson, Arizona. But my personal feelings are separate from my

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Crisis Comms: Netflix Apology?

If you subscribe to Netflix, no doubt you received an email from Reed Hastings, CEO and Co-Founder of Netflix. The subject line was “An Explanation and Some Reflections.” It should have been

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Chris Brown Needs, Media Training

Dear Chris Brown, You are in desperate need of Media Training AND a reality check. Fact: You pleaded guilty to assaulting Rihanna in February 2009. Fact: A restraining order was issued against

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Coaching You To Be On Message…. On-Air, In-Person and Online.”