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Crisis Comms: Netflix Apology?

If you subscribe to Netflix, no doubt you received an email from Reed Hastings, CEO and Co-Founder of Netflix. The subject line was “An Explanation and Some Reflections.” It should have been

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Curveballs & Confidence

Derek Jeter of the New York Yankees said something during a 60 Minutes interview that resonated and stayed with me. He said if you want to be a successful shortstop, you have

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When Losing is Winning

21 year-old golfer, Rory McIlroy, started imploding on the tenth hole of the final round of The Masters on Sunday. It was tough to watch his game and his confidence disintegrate over

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Chris Brown Needs, Media Training

Dear Chris Brown, You are in desperate need of Media Training AND a reality check. Fact: You pleaded guilty to assaulting Rihanna in February 2009. Fact: A restraining order was issued against

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Gracious in Defeat

“Federer full of ‘excuses’ after Wimbledon loss” That was the headline of the NBC sports story that my friend emailed me. In a nutshell, Roger Federer’s opponent, Tomas Berdych, didn’t buy Federer’s

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Why People Need Media Training

A large part of what I do is critique people’s performances– either on-camera, in-person or online. My twitter friend, @paisano, knows this and often asks for a media interview critique of people’s

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Playing to Win

Snowmen Peeps and candy canes. That’s what I ended up with after the first round of the white elephant grab bag. Of course that’s not what I wanted to take home. I

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Coaching You To Be On Message…. On-Air, In-Person and Online.”